Updating your card reader
In order to maintain the performance of your card reader, you should update its software regularly.
You must be running the latest version of the mobile app for iOS or Android to access software updates. To download the latest version of the mobile app, go to the App Store or Google Play.
You can start the software update from the Card Readers screen. If a software update is available, it will be shown at the bottom of the screen. Ensure your card reader is turned on and click 'Update Software' to start the software update.
The card reader will display the 'UPDATING READER' message when the software is installing and restart automatically when complete. Once the card reader has restarted, it will display the 'UPDATE COMPLETE' message and you can continue to use it as normal.
If you do not update the software, the card reader may automatically update its software when you next attempt to process a transaction. This will either be done once the transaction is complete, or if it is a critical update, the transaction will be declined in order to complete the software update and you will need to process the transaction again.