Card reader delivery and returns
You can order a card reader from the Card Readers screen. Once you have placed your order, the card reader can take up to 5 working days to arrive. A signature may be required on arrival.
You will only be able to use your card reader once it has been enabled. This usually happens before you receive the card reader, but could take an additional 3 working days. This is due to the length of time it takes our payment processing partner to process your payment application and verify your account. You will receive an email and notification once your card reader is ready to use.
You have the right to cancel your order up to 14 days after you ordered the card reader. You will need to return your card reader to us in its original and unopened packaging. You are responsible for the card reader until it safely returned to our location and we have approved the return. Even if you have not received the card reader yet, you should wait for it to arrive and follow the same process. If you want to cancel your order, please reach out to Support.